Terms and Conditions

The uptoscratchrepairs.co.uk Website (the "Website") is operated by James Beauchamp, trading as Up To Scratch Repairs, of 10 Deepdale, Wilnecote, Tamworth, B77 4PD (email: jimboscratch@gmail.com). Up To Scratch Repairs is referred to in this document as "Up To Scratch Repairs" "we" "us" or "our".

By using any part of this Website you agree to accept and be bound by these Terms. If you do not accept them and do not intend to be bound by them then you must not use this Website and must exit it immediately. Your continued use of this Website will constitute acceptance of these Terms.

These Terms may change from time to time and you should review this page on a regular basis. If you continue to use the Website after any such amendments have been made you will be deemed to accept those amendments. You may access these Terms at any time by accessing the link to them which appears at the bottom of each page of this Website.

This Website is intended for use by and is directed solely at people accessing it from the UK. We make no representation that any of the materials, products or services referred to on this Website are appropriate for use by persons outside the UK.

You must not corrupt the Website, flood the Website with information so as to cause the Website not to function or use any features which may affect the function of the Website in any way for example (but not limited to) viruses, worms, logic bombs or similar. Any multiple submissions or "spam" are strictly prohibited. You must not interfere or tamper with, remove or otherwise alter in any way, any information in any form which is included on the Website.

We do not collect any personal information relating to you through this website.

All Website design, text, graphics, photographs, the selection and arrangement thereof, software compilations, underlying source code, software and all other material on this Website are subject to copyright and other proprietary rights which are either owned by us or used under licence from third party rights owners. To the extent that any material contained on this Website may be downloaded or printed then such material may be downloaded to a single personal computer only and hard copy portions may be printed solely for personal and non-commercial use.

Under no circumstances shall the use of this Website grant to any user any interest in any intellectual property rights (for example copyright, know-how or trade marks) owned by us or by any third party whatsoever.

No rights whatsoever are granted to use or reproduce any trade marks or logos which appear on this Website except as specifically permitted in accordance with these Terms.

You must not, nor must you allow any other person to copy, store, publish, rent, licence, sell, distribute, alter, add to, delete, remove or tamper with this Website or any part of it in any way or directly or indirectly disrupt or interfere (or attempt to disrupt or interfere) with or alter this Website, other than in the course of viewing or using this Website in accordance with these Terms.

Whilst we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason the Website is unavailable at any time or for any period. To the fullest extent permitted at law, Up To Scratch Repairs is providing this Website and its contents on an "as is" basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this Website or the information, content, materials, products or services included in this Website including, without limitation, warranties of quality and fitness for a particular purpose.

Except as specifically stated on this Website, to the fullest extent permitted at law, neither Up To Scratch Repairs nor any of its group companies, affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Website or the information, content, materials, products or services included on this Website. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, Up To Scratch Repairs does not limit its liability for fraud, fraudulent misrepresentation or death or personal injury to the extent only that it arises as a result of the negligence of Up To Scratch Repairs, its group companies, directors, employees or other representatives.

Any communications which you send to this Website or otherwise to Up To Scratch Repairs are sent to us on a non-confidential basis and Up To Scratch Repairs may reproduce, publish, or otherwise use them in any way and/or for any purpose. Up To Scratch Repairs and/or any of its group companies and/or affiliates (including its strategic partners) shall be free to use the content of such communications, including any ideas, inventions, concepts, techniques or know-how disclosed therein, for any purpose whatsoever including developing, manufacturing and/or advertising goods or services.

This Website contains links to other websites which may be of interest and which may include websites which are not based in the UK. These links are provided for your convenience only and we have no control over and do not endorse nor are in any way responsible for the content of such websites.

Those third parties may offer for sale generally or directly offer to you products or services and any purchase of such products or services shall be directly between you and the third party. In no way shall we be liable for any such products or services and we do not make any representations or give any warranties or recommendations in respect of such products or services. The links to such websites and any images or information relating to such products or services which appear on this Website are provided for information and convenience only.

These Terms and Conditions will be interpreted and construed in accordance with the laws of England and Wales and will be subject to the exclusive jurisdiction of the English Courts.

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied. To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction. As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards. In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact us on 0117 456 6031 or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership